At Atharvam Wellness, customer satisfaction is our priority. If you receive a damaged, incorrect, or defective product, we are here to help.
Eligibility for Returns
Returns are accepted only if all of the following conditions are met:
- The return request must be raised within 3 days of the delivery date. Requests made after this period will not be accepted.
- A complete unboxing video (from the moment the package is opened) is mandatory to verify any damage, missing items, or incorrect products.
- You must provide your Order Number received at the time of purchase.
- The product must be unused, unopened, and in its original condition, including all original packaging, labels, seals, and accessories.
Return Approval Process
Once we receive and review your request, our team will verify whether the product is eligible for a return. If approved, you will receive a Return Authorization (RA) Number along with instructions for completing the return process.
Refund Process
After the returned product has been received and successfully inspected, your refund will be processed to the original payment method used for the purchase.
Please allow 7–14 business days from the date we receive your returned package for the refund to be completed.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for products that:
- Have been opened, used, or consumed.
- Are returned without the original packaging or labels.
- Are returned without a valid unboxing video (for damage or incorrect product claims).
- Are requested for return after 3 days from the delivery date.
